FAQ

Hello, Friends!

If for whatever reason you are not happy with your purchase, contact us at:

support@skinbalmapothecary.com

We will be more than happy to make it right!

We hope you love the products, but we understand that everyone's skin is different and some people are hesitant to try new products without a return policy.

We accept returns within 45 days of purchase. Just email us to start the return and get the return address so you can send it back to us (we do not cover shipping charges when products are sent back).

Once we receive them, your issue will be refunded. 

Subscriptions

Per our subscription policy, a second order must be placed prior to your cancelation being processed. You can always put your subscription on hold if you have more than enough product right now. These terms of service were put in place to make sure people were signing up to actually take advantage of the subscription and not a one time coupon code.

if a subscription is halted and not paid for within 72 hours or sooner, it will be can led and you will have to sign up for a new subscription.

Thank you for understanding!